Return Codes are used to help manage non-sellable inventory. Return Codes are created and managed in the back office and are then used at the POS when inventory is returned. During a Return transaction, the cashier will select the appropriate Return Code to determine next steps for the non-sellable product.
In the RICS back office, navigate to Setup :: Codes :: Manage Return Codes.
The Return Codes established for your organization are displayed.
Click on a Return Code to view the corresponding details or click Clear for new Return Code to create a new Return Code.
Return Code Settings
The Return Code Details section includes settings that determine how the Return Code will operate on the POS and in the back office non-sellable feature.
Default Returned Product for this Reason Code to:
- Sellable (On Hand Inventory)-will keep the item in on-hand inventory
- Non-Sellable-will remove the item from on-hand inventory
- Neither-the sales associate will choose either sellable or non-sellable on the POS at the time of the return.
Where can this Return Reason Code be used?
- Both POS and Add to Non-Sellable
- Only show on Add to Non-Sellable
- Only show on the POS
A checkbox allows the cashier to override the default setting on the POS at the time of the return.
No Longer Available After is used to set an end date for the return code.
Return Codes on the POS
Return codes will only appear on the POS during a Return Transaction Type.
Select the Return Reason from the available drop-down. If the return code was setup with the default of sellable, the radio button next to yes will be selected. If the default is non-sellable, the no radio button will be selected. If the default is neither, neither radio button will be selected.
If the option to allow the sales associate to override was not selected, the radio buttons will be grayed out and not clickable. If the option to allow an override was selected, the radio buttons will be clickable so that the default can be changed.
Once your Return Codes are established in the back office, they can be used on the POS.
Items returned at the POS can be managed through the Non-Sellable Inventory feature in the RICS back office.