The RICS backoffice may sometimes prompt you to download the RICS Link program even after it has already been installed.
If you've already installed RICS Link but are seeing this pop-up in the back office, it usually means that the RICS Link program is installed but not currently running.
If you are still seeing the pop-up after restarting your browser, use the following steps to enable RICS link to run successfully:
Clear Browser Cache:
Click the three dots in the upper-right corner of the browser and select "Settings".
- Type 'cache' in the search box, and click on the option to ‘Delete Cache’ or ‘Clear Browsing Data’
- Choose your Time Range as 'All Time', click "Cached Images and Files", and select 'Clear Now'. Then, close the browser
Run RICS Link as Administrator:
Type "RICS Link" into your Windows search bar. When you see the program in the list, click 'Run as Administrator' from the right side and confirm.
Verify RICS Link is 'Listening'
In your system tray on the lower right, hover your mouse over the RICS Link icon and confirm that it shows as "Listening".
Log in to RICS Back Office
Open your browser and log in to the back office. Navigate to the page requiring RICS Link, and you should no longer see the pop-up. For example, navigate to Setup :: Inventory :: Labels :: Print Stock Labels. The RICS Link pop-up should be gone, and the printer should be available to be selected.
If you are still seeing the pop-up to download RICS Link, repeat the above steps to clear the cache and run RICS Link as Administrator. Then, continue with the steps below:
Confirm the Browser is Updated
Click on the 3 dots in the upper right corner of the browser. Go down to ‘Help’, and click on either "About Google Chrome" or “About Microsoft Edge”.
*If an update is available, it will automatically download. Relaunch the browser when prompted.
Update Site Permissions for the RICS Back Office
Log into the back office. Then, click the settings/padlock icon in the address bar (to the left of the URL)
- Select Site settings
- Find the permission for 'Local network access'
- Change it from Block → Allow
- Refresh the page
- Navigate to the page requiring RICS Link, and you should no longer see the pop-up
If you are still having issues after completing the steps above, please contact us at 800.654.3123 option 1 and our team will be happy to assist.
Comments