Can I have active integrations to multiple platforms?
Yes. You can connect to multiple platforms (ex. Shopify and Amazon) at once.
How much does it cost?
Unified Commerce is a $99/mo. add on to your RICS subscription. This covers connections to any and all available platforms.
How do gift cards work?
Currently, the only gift card integration available is with Clutch. If you are not using Clutch, you can sell “online only” and “instore only” gift cards.
We are exploring additional options to improve the capabilities available to retailers related to gift cards!
Why do I not see products I have pushed from RICS on my site yet?
Once a product is set to be pushed from the Ecommerce Product Copier page, the product(s) should be loaded on the site within five to ten minutes. When the product push is complete, a summary report will be available in the Report Manage page of the RICS Back Office.
Can the default configurations be changed?
Yes. Changing any default configurations can be done on the Ecommerce Setup page. Click on the desired active connection to review and change the available configurations. Remember to click Save before navigating from the page.
How can I markdown a product in store without affecting online prices?
Before changing the price in RICS, set the items you are going to markdown to Manual Pricing from the Manage Ecommerce Product page. Instructions on how to make this change can be found in the Manage Product article. Then set your markdown on the Manage SKU page.
How can I markdown a product online without affecting in store prices?
Before changing the price on the website, set the items you are going to markdown to Manual Pricing from the Manage Ecommerce Product page. Instructions on how to make this change can be found in the Manage Product article. Then set your markdown on the website.