View Online Orders

OVERVIEW

Orders placed online will be recorded in RICS once the order is complete (payment is processed, and items are shipped/fulfilled).

This document is a resource for retailers to understand how to:

1. Report on Online Orders

2. Manage Ecommerce Orders

 

REPORT ON ONLINE ORDERS

Completed online orders are automatically included in standard sales reports in the RICS Back Office Report Creator except:

· Sales Analysis

· Sales by Month

· Sales Journal

To include online sales in the reports above, select Web Sale under the sale type area of the Report Options section

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MANAGE ECOMMERCE ORDERS

RICS Manage Ecommerce Orders screen can be used to easily view:

1. Orders recorded in RICS

2. Completed orders not recorded in RICS

 

ORDERS RECORDED IN RICS

Follow the steps to view online orders recorded in RICS.

1. In the RICS Back Office, go to Ecommerce :: Manage Ecommerce Orders

2. Click Shipped

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3. Use the date selection dropdown menus to select the Year and Month of completed orders

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Note: Orders will automatically display once Year and Month are selected

4. To see more information on an order, click the order then click View Details

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COMPLETED ORDERS NOT RECORDED IN RICS

Orders may not be recorded in RICS for two reasons:

  1. Order is not complete
  2. An error occurred

ORDER IS NOT COMPLETE

If an order is placed on the website but is not complete yet, you may see the order on under the Pending, Approved, or Cancelled tabs of the Manage Ecommerce Orders page. The status of the order on the website determines which tab the order is displayed.

AN ERROR OCCURRED

Follow the steps to view and resolve online orders not recorded in RICS.

1. In the RICS Back Office, go to Ecommerce :: Manage Ecommerce Orders

2. Click Invalid

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Note: Orders not recorded in RICS will automatically display

3. To resolve an order, click the order then click Resolve Sale

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4. Determine if the order should be recorded in RICS

Do NOT record order in RICS

I. Click Ignore Order

II. Click OK to confirm

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Record order in RICS

I. Use the cursor to hover over the unmapped product and click Edit SKU on the right side of screen

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II. Enter the SKU and/or description in the corresponding fields and click Search to display the results

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III. Click OK

IV. Use the Grid Col and Grid Row dropdown menus to specify the product size

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V. Repeat steps 1-4 for all items that require mapping

VI. Click Resolve Sale

VII. Click OK to confirm the sale and save the product mapping

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