Gift card records are not communicated through the RICS Unified Commerce integration. For example, a RICS internal gift card cannot be used on your Shopify website and an E-gift card bought on your Shopify website cannot be used in your store.
If you choose to list gift cards on your site, RICS recommends the following:
List online and in-store gift cards separately.
Create online gift card listings using the gift card functionality of your ecommerce platform. These gift cards can only be used on your website.
Create in-store gift card listings as products directly on your ecommerce platform with different gift card values. These gift cards will only be used in your store.
Ignore all orders sent to RICS that contain a gift card sale.
Orders containing gift cards will appear in the Invalid tab on the Manage Ecommerce Orders page in the RICS Back Office. On the Invalid tab, you will select each order, choose to Resolve Sale, then Ignore Order.
Manually ring orders with gift cards through the RICS POS.
When the order has an online gift card:
Online gift card purchases can be reported on through the ecommerce platform and will not be recorded in RICS.
If the order only contains an online gift card, then you can ignore the order and do not need to record the online gift card purchase in RICS.
If the order contains an online gift card plus other products, you ignore the entire order and will manually ring the other products through the RICS POS with the 'Web Sale' sales type and 'Shopify' tender and tax. The sale of the online gift card will not be recorded in RICS.
When the order has an in-store gift card:
If the order you ignore is for an in-store gift card, you will manually ring the entire order through the RICS POS selling the in-store gift card using the Gift Card Internal transaction type. All items on the order will be rang with the sale type of 'Web Sale' and 'Shopify' tender and tax. The in-store gift card can then be sent to the customer with the rest of their order and the balance will be tracked by RICS.
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