This article outlines the recommended steps for troubleshooting when the Socket Mobile Scanner is not performing as expected while using the RICS>Checkout app. For best results, complete all steps outlined below.

Step 1: Forget the Socket Mobile Scanner From Your Device

1. Navigate to the device's Bluetooth Settings
2. Locate the Socket Mobile Scanner in the list of paired devices
3. Tap Forget or Remove the device

Step 2: Factory Reset the Socket Mobile Scanner

1. Power on the Scanner
2. Press and hold the scan button
3. While holding the scan button, quickly press the power button once
4. Continue holding the scan button until you hear one beep.
5. Release the scan button after hearing the beep
6. The Scanner will perform a series of 5 beeps and power off, indicating a successful factory reset. 

Step 3: Download the Socket Mobile Companion App 

Apple iOS Version - 

1. Open the Apple App Store on your device
2. Search for 'Socket Mobile Companion'
3. Click 'Get' on the Socket Mobile Companion App

Windows OS Version

1. Click to visit Socket Mobile Support
2. Download the appropriate version of the Socket Mobile Companion App based on your Windows PC Specifications (Note: The SocketMobileCompanion-64Bit Version will be the most commonly used version for a Windows 10/11 PC)
3. Open the Downloaded file
4. When the screen below opens, click 'Next'
5. Follow the prompts to complete the Socket Mobile Companion Setup Wizard installation

Step 4: Pair the Socket Mobile Scanner Using the Socket Mobile Companion App

Apple iOS version

Watch the Video: Pair Socket Scanner with Companion App

1. Open the Socket Mobile Companion App
2. Tap 'Add a Reader'
3. Select 'Other Reader'
4. Scan the barcode to Activate Pairing Mode, the scanner will perform a series of 3 beeps
5. Tap 'Next Step'
6. Select Your Reader, the scanner will beep once indicating it's connected
7. Scan a barcode to check that the scanner is working, data will appear in the box
8. Tap 'Next' if the barcode displays correctly
9. Open the RICS>Checkout app and confirm that the scanner is working as expected

Windows OS version

1. Click the arrow icon in your Windows Task Bar to show Hidden Icons
2. Click on the Socket Mobile Companion icon seen below
3. Click on Setup
4. Follow the instructions included in the Socket Mobile Companion App to pair the scanner to your device. 
5. Open the RICS>Checkout app and confirm that that scanner is working as expected