RICS>PAY: Processing An Unlinked Refund

Unlinked refunds are used to process a refund to a credit card not used on a prior RICS>Pay transaction.  This ability is enabled for all RICS>Pay customers for the first 180 days after being boarded.

Follow the steps below to process an unlinked refund using RICS>Pay.

 

1. Select a ‘Cashier’ from the ‘Ticket Header’ tab

4c481b335efc5d343b4d1e454655b04449240ade7d4cac14468a3ae30c9be3a9.png

2. Enter a customer account number into the ‘Customer’ field, or use the magnifying glass to lookup a customer

3. Navigate to the 'Ticket Detail' tab

Picture5.png

4. Select ‘Return’ in the ‘Transaction Type’ dropdown

5. Scan or manually enter returned item(s)

6. Navigate to the ‘Ticket Payment’ tab

Picture6.png

7. Select a credit card tender from the ‘Tender’ dropdown

Picture7.png

8. Click 'End Sale'

Picture8.png

9. Customer will be prompted to insert, tap, or swipe to complete payment on the cloud terminal

10. After payment completion, the RICS>POS will print a receipt and move back to the ‘Ticket Header’ tab

Note: The window to process unlinked refunds after boarding to RICS>Pay can be extended upon request.  Please email support@ricssoftware for assistance with this process.

 

 

Have more questions? Submit a request

Comments

Powered by Zendesk