MerchantTrack is a tool available to RICS>Pay customers which is used to view transaction details, report on processed payments, view monthly statements, and more. Follow the steps below to login to MerchantTrack from the RICS Back Office.
1. Login to the RICS Back Office
2. Navigate to Setup :: Manage Store :: Setup Settings
3. Enter your RICS Store Number; Click ‘LookUp’
4. Click ‘POS Credit Card Processing’
5. Click 'Login to MerchantTrack'
Note 1: This will open MerchantTrack in a new tab. If pop-ups are not enabled in your browser, it may be necessary to enable that setting to login to MerchantTrack.
Note 2: Users accessing MerchantTrack from the Back Office are required to have an email address and phone number associated with their user profile on the Setup :: Users :: Manage Users page and Save.