RICS>Pay customers have the option to select from several different pin pad terminals to use in their stores. The purpose of this guide is to show how to install the Verifone MX915 and troubleshoot common installation issues. 

 

1. Open the box containing the pin pad terminal and remove all hardware (4 Pieces) 

1) Pin Pad Terminal, 2) Puck, 3) Ethernet Cable, 4) Power Cord

2. Turn the Pin Pad Terminal over (back side facing up)

3. Slide the Puck with tabs facing up into the back of the Pin Pad Terminal until secure

4. Insert the Ethernet Cable into the first port furthest to the left of the back of the device

5. Insert the Power Cord into the port to the far left of the back of the device

6. Plug the Ethernet Cable into a router, network switch, or modem with a live ethernet port

7. Plug the Power Cord into an available wall outlet or power strip

Note: Once powered up, the terminal will begin the boot-up process which may take up to 3 minutes.

8. Stop and contact RICS Support when the pin pad screen displays an activation code

 

Troubleshooting the Verifone MX915 terminal

If a pin pad terminal is unable to establish a network connection you may receive the following error:

FORM AGENT - CRITICAL ERROR: FAILED TO GET NETWORK PARAMETERS!

This error signifies the terminal could not establish an internet connection. If this occurs, please follow the steps below:

1. Unplug the Power Cord and Ethernet Cable from the Puck

2. Wait 10-15 seconds

3. Reconnect the Ethernet Cable, followed by the Power Cord

Note: The Ethernet Cable must be placed in the port closest to the power.

4. Wait for the terminal to boot up and display an activation code

 

If the steps above were not successful, continue below:

1. Locate the network device the terminal is plugged into (network switch, router, modem)

2. Locate where the Ethernet Cable is plugged in and make sure the device is displaying a green light to signal an active port

3. If the device is not displaying a green light, turn it off, wait 10-15 seconds, then turn it back on

4. Once the display light is green, unplug the Power Cord for the Pin Pad Terminal, wait 10-15 seconds, then plug it back in

If you continue to experience issues, please reach out to RICS Support.

 

If a device is able to obtain a local IP address, but is blocked from communicating with the TriPOS Could Service you will receive the following error:

FORMAGENT - TCPIP - SSL

This issue is most commonly seen if a router firewall or other network firewall are preventing the terminal from connecting with the cloud host. If this occurs, please follow the steps below:

1. Navigate to computer or router firewall software; may require assistance from a network administrator or internet service provider

2. Allow outbound https port 443 traffic to tripos.vantiv.com

3. Allow TCP/IP traffic to port 9001 of device.tripos.vantiv.com

4. Unplug the Power Cord for the Pin Pad Terminal, wait 10-15 seconds, then plug it back in

If you continue to experience issues, please reach out to RICS Support.